Welcome to ‘Carme Jewelry’
(hereinafter referred to as ‘the Company’ or ‘we’). We place great importance on your personal privacy and data security. This Privacy Policy aims to explain how we collect, use, disclose, store, and protect your personal information. Please read the following content carefully:
1. Personal Information We Collect
To provide you with premium jewelry sales, customization, warranty, and other related services, we may collect the following types of information:
• Basic Identification Information: Your name, gender, date of birth (for birthday special offers).
• Contact Information: Email address, phone number, shipping address, billing address.
• Transaction and Payment Information: Credit/debit card details, bank account information, transaction records, purchased jewelry items and amounts, and custom measurements (e.g., ring size, bracelet size).
• Verification Information: In accordance with anti-money laundering regulations for high-value precious metal transactions in certain countries/regions, we may be required by law to verify and record your identification documents (e.g., ID card or passport).
• Digital and Technical Information: When you visit our online store, the system automatically collects your IP address, browsing history, cookies, and device information.
2. Purposes of Data Use
We use the collected information for the following legitimate and proper purposes:
• Order and Service Fulfillment: Processing jewelry orders, arranging secure logistics delivery, handling payments, providing after-sales warranty, repair, and cleaning maintenance services.
• Customer Relationship Management: Establishing premium member profiles (VIP/VVIP system), providing dedicated customer service, and responding to your inquiries.
• Marketing and Promotional Activities: With your consent, sending you updates on new jewelry collections, limited-time offers, exhibition invitations, and birthday-exclusive gifts. (You can opt out at any time.)
• Fraud Prevention and Legal Compliance: Verifying the security of high-value transactions, preventing credit card fraud, and fulfilling obligations under anti-money laundering regulations related to precious metal retail.
3. Sharing and Disclosure of Data
We commit to never selling, renting, or transferring your personal information to any unrelated third parties. We will only share your necessary information with third parties in the following specific circumstances:
• Third-Party Service Providers: Such as trusted payment gateways, high-security logistics companies (e.g., dedicated couriers), website hosting providers, and insurance companies. These parties may only use the data within the scope necessary to perform their duties and are bound by confidentiality agreements.
• Legal Requirements: When we receive a court order, government agency request, or legal requirement, we may disclose your information in accordance with the law to protect public safety or the company’s legitimate rights and interests.
4. Data Security Protection Measures
High-end jewelry transactions involve a high degree of privacy. We implement strict technical and physical security measures to protect your data:
• All online transactions are transmitted using Secure Sockets Layer (SSL/TLS) encryption technology.
• Payment information (such as full credit card numbers) is processed directly by payment service providers certified as PCI-DSS compliant. We do not store your confidential payment data on our own servers.
• Both physical stores and digital systems have restricted access controls, allowing only authorized employees with a ‘need to know’ to access your data.
5. Your Privacy Rights
Under applicable law, you have the following rights regarding your personal data:
• To access, request a copy of, or correct inaccurate personal data.
• To request that we delete your personal data (subject to legal requirements and completion of contractual obligations).
• To withdraw marketing consent at any time and refuse to receive our promotional and direct marketing communications.
6. Use of Cookies
Our website uses Cookie technology to optimize your shopping experience (e.g., remembering items in your shopping cart). You can refuse Cookies through your browser settings, but this may result in some website features not functioning properly.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect business changes or adjustments to laws and regulations. The revised policy will be published on this page, and the ‘Last Updated’ date at the top will be updated accordingly.
8. Contact Us
If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy or your personal data, please contact our Privacy Officer using the following details:
• Company Name: [Carme Jewelry]
• Email: [kevin@ku7.org]
• Phone Number: [+8562099050811]
